Order Instructions | Shipping and Handling
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Chocolate Flavor |
Sesame Flavor |
Original Flavor |
Order Instructions
[back to top]If this is your first time to purchase Soypal Cookies, please be sure to read the following. All Orders are accepted on a Monthly Purchase basis:
The Benefits of Monthly Purchase Plan:
| • | You can get up to 30% OFF. |
| • | By continuing with the Soypal Cookie Diet, many people have experienced better results than they expected. |
| • | The convenience of having the Soypal Cookies delivered right to your
home on a monthly basis. You can cancel or restart the diet at any time. To avoid the hassle of having to remember to place an order every month, the product will be automatically shipped to you on or around the date of your initial order from the month following your first order. If you would like to cancel this automatic monthly delivery of Soypal Cookies, simply please call us 10 days prior to the date of shipment. |
| • | Please see Special Bonus Offers as followed!! |
Special Bonus Offers:
Bonus #1: Buy 1 box and get 9 packs bonus Free
Buy 1 box upon your initial order, and we’ll give you 9 packs bonus FREE!
(*No Extra shipping charge will be apply.)
Bonus #2: Discounts
Get up to 30% OFF the standard price!
Discounts apply starting from the second month of your monthly purchase.
It is important to continue the Soypal Cookies program for best results.
| Monthly Purchase | 2nd month | 3rd month | 4th month | 5th month | 6th month & more |
| 10% OFF | 15% OFF | 20% OFF | 25% OFF | 30% OFF |
| How to Order | On-line, or contact us by telephone. *Product for sale in mainland USA, Hawaii and Alaska. For customers from Canada, please call us if you would like to order or for more information. Customer Service:1-888-769-6569 (9am – 6pm PST, Mon-Fri) |
| Payment Method | Credit card (VISA, Master, American Express, Discover) *Payment to be completed prior to shipment  |
| Qty Sold per Order | Maximum 5 boxes per order on-line. For the purchase of 6 boxes or more, please contact us by telephone. |
| • | Cancellation of the monthly purchase and delivery must be received by 10 days before the shipping day by phone call. |
| • | Restarting the monthly purchase and delivery after cancellation
will be considered a new order and bonus #2 will not apply to this new
order. Discounts apply from the second month of delivery at 10% off the regular price. |
Shipping charges
This may vary by the volume of your order and shipping destination. Please confirm the actual shipping cost on-line before you place your order. Delivery is via UPS, USPS and FedEx.
If you purchase by e-check, it takes 7 days to complete your order. We will send your package after your order has been processed and payment is confirmed. All orders from Hawaii, Alaska, Canada and P. O. Boxes will be delivered through USPS. Please note that it takes 6 to 10 days for delivery.
Delivery requires approximately 7 days from the date your order is processed and payment is confirmed but may vary by the destination.
Unfortunately if you don’t have an email address, have a block or unknown email, you will not receive any emails from us regarding your shipment information and our special campaign offer.
In the unlikely event of a delay, we will contact you by telephone or email.
Delivery Time
The product will be shipped to you on or around the same business day as your initial order in subsequent months. Please note that the actual delivery day may vary by the month. For orders that are returned because of incorrect or undeliverable shipping addresses, customers are charged at full shipping fees.
Fees added to product price
• Shipping and handling (costs vary by volume of order and shipping destination) *Shipping and handling fees are subject to change without notice. Order Discrepancy: In the unlikely event that your order is incorrect or inaccurate, please contact us via email or phone within 5 days after you receive it. We will not be able to provide a refund or replacement product if you do not notify us within the time required. Return Policy:
| • | Products may be returned within 30 days of the original shipment date. Shipping/handling charges are not refundable. Contact our Customer Service by telephone before returning the product. When returning the product include all of the following items. Please use the original box in which the products were shipped or comparable box to return these items: |
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| • | All returned products must be shipped with transportation costs prepaid. We will not accept any returns if the return transportation costs are not prepaid. |
| • | The refund amount will be credited to your account within 3 months once the returned product is received with all information listed above. |
| • | If refund is requested on multi-box purchases, opened-box refund is limited to one. Please return the other boxes UNOPENED to receive your refund. |
| • | We would like to let you know that our return policy ONLY effects on the first-time order. |